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Service Commitment
The purpose of service:
Providing the prompt,professional,accurate,attentive and efficient after sales service to our clients.
Service goals:
Satisfying our clients with our prompt and efficient service.
Service efficiency:
1、Responding our client`s within 24 hours after receiving client`s notification.
2、Dispatching our professional after-sales service staff to client`s site to solve the technical issues within 5 working days(3 working days if the client is the client is in Shandong province)after receiving client`s notification if necessary no matter within or without the warranty period.
Service range:
1、Installation on site and commissioning for free.Organizing client`s workers to join the equipment installing,debugging,using and maintaince,making sure that Party A could handle the running and repairing skills if necessary.Our workers shall not leave the client`s site unless receiving client`s permission after finishing installing jobs.
2、We will dispatch our workers to client`s site (if necessary) to repair or replace any damaged parts caused by the inherent quality defect for free within the warranty period;If the warranty has expired,we will charge to our client for dispatching our workers to client`s site to repair or replace the damaged parts with the most favorable price.
3、We will charge the cost of the spare parts to our clients with the cost price.
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SHIRLEY WONG

Sales Dept. TEl: +86(0)631 5782500

Sales Dept. Fax: +86(0)631 5757767

Mobile: +86 15634365312 (Wechat)

What's up: +8615634365312 

E-mail: shirleywong@chemdevice.com

Skype: 15866894110@163.com

Add: N0.9, Dongxin Road, Zhangcun Town, Huancui Dist., Weihai City, Shandong

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